| General: |
What are our rental rates?
| Movie Rental Rates |
| New Releases: |
|
Rate Per Rental |
Extra Day |
| |
Pay Per Day (On select titles) |
$4.79 |
$1.00 |
| |
2 day |
$5.49 |
|
| High-Def Movies: |
| |
Pay Per Day |
$5.49 |
$1.00 |
| Kids': |
| |
7 day |
$1.49 |
|
| 7 Day: |
| |
1 vhs or dvd |
$3.99 |
|
| |
3 vhs or dvd |
$9.00 |
|
| |
6 vhs or dvd |
$15.00 |
|
*11pm return time on due date
*Applicable taxes will be added
*Prices may vary |
| Video Game Rental Rates |
| Games: (PS2, PS3, X-Box, 360, Xbox, Wii, Game Cube, PSP, DS, Gameboy Adv) |
|
Rate Per Rental |
Extended
Play Per Day |
| |
5 day |
$7.99 |
$1.00 |
| |
7 day |
$6.99 |
$1.00 |
| Game Systems: (PS2, X-Box, Game Cube)(includes 2 controllers) |
7 day |
$19.99 |
$2.85 |
| Game System Bundles (PS2, X-Box, Game Cube): |
| System + 2 games + 2 controllers |
7 day |
$31.99* |
*Regular extended play charges apply |
XBOX 360 System Bundle:
($500 deposit required for 5 day system rental duration) |
| 1 5-day game rental + system + 2 controllers + 1 memory unit |
5 days |
$39.99 |
|
XBOX 360 Family Bundle:
($500 deposit required for 5 day system rental duration) |
| 2 5-day game rentals + system + 2 controllers + 1 memory unit + 1 2L Coke product + 1 bag of Doritos (280G) |
5 days |
$49.99 |
|
| Video Game Accessories: |
| Extra controllers, etc. |
7 day |
$4.99 |
$1.00 |
*11pm return time on due date
*Applicable taxes will be added
*Prices may vary |
Back to top.
|
Why do you sell only a limited selection of movies online?
We have recently changed our on-line orders to focus on providing you
with the rental news you care about most. As a result, we no longer offer an extended online catalogue of older, or lesser-known titles.
We are, however, continuing to sell on-line the movies that are available for purchase at our stores, and you will still be able to search our growing database to find information on older, or lesser-known titles.
Back to top.
|
How do I place a special order to purchase a movie that isn't available on your website?
You can place a special order for these titles by visiting your local Rogers Plus or Video store.
Back to top.
|
How can I contact you regarding store issues?
To contact us regarding store issues, comments or feedback, you can speak directly with the manager of your local store (click here for our store locator) or send us an email.
Back to top.
|
What is the Parents' Guide?
Rogers Plus and Rogers Video are committed to providing parents with an information guide to help assist your decision in what your kids and/or family watch. Selected movies have been reviewed and the content in the areas of Sex/nudity, Drugs/alcohol, Violence/Scariness and Objectionable Words/Phrases have been highlighted. We are continually adding Parent's Guides to more titles and these reviews are in addition to the Canadian Home Video Classification System.
Back to top.
|
How are movies rated?
In May 1995 the film and video industry unveiled its new Canadian Rating System for Home Videos, intended to bring national uniformity to home video ratings. Ratings are determined by averaging the classifications assigned by the provincial boards. These ratings are stickered on the back of the video jackets.
Back to top.
|
How do I get Rogers Plus or Video to sponsor my fundraising activity?
Rogers Plus and Video stores contribute to the community by providing non-profit organizations with coupon sheets that can be used for door prizes or raffles. If your school or sports team is having a fundraiser, simply submit a written request to your local Rogers Plus or Video store manager. Coupon sheets will be awarded at the store manager's discretion. If you're thinking of planning a major fundraising initiative, Rogers Plus and Rogers Video can help by providing your team or non-profit group with Rogers Plus and Video Movie Coupon Passports. Your organization gets to keep a portion of the sales. For more details, please email fundraising@rci.rogers.com
Back to top.
|
How do I watch movie trailers and movies online?
You need either Windows Media Player (download for free here) OR Real Player (download for free here). Based on your Internet connection you can choose either broadband (for cable/DSL connections) OR narrowband (for modem connections) for watching movies. If you want to watch a trailer, then you can choose either Windows Media Player or Real Player and the appropriate speed.
Back to top.
|
|
| Star Rewards: |
How do I sign up for Star Rewards?
It's easy! All you have to do is go to any Rogers Video store and tell them that you’d like to join our program. If you’re an existing video member, the customer service representative will simply hand you over a new card to replace your existing membership card and you’re good to go. If you’re not a current member its still easy. A Customer Service Representative will add you to our system (there are a few rental requirements our staff can help you with) and give your new STAR REWARDS membership card.
Back to top.
|
How much does it cost and how long does it last?
Membership costs $10 per year, however, most customers will pay for that in the first month! Right now you can get a free new release movie for signing up for the Star Rewards Newsletter and get 5 bonus points when you sign up today.
Back to top.
|
How are my points tracked?
Points are tracked on your account. When you arrive at the counter, present your STAR REWARDS card and your points balance will be brought up.
Back to top.
|
Can I collect points for rentals at different Rogers Video stores?
Of course. Just show your STAR REWARDS Membership card at any store and our system will automatically update your account. You will be able to collect or redeem points at any of our participating locations.
Back to top.
|
What about "Free Kids Movies"?
Each member is entitled to one free kids movie rental with every paid movie or game rental.
Back to top.
|
Do I have to carry a card?
The card is used to centrally track your points balance so if you go to another store, your balance will travel with you. Also, its more secure than just using phone number and last name to confirm your ID.
Back to top.
|
Do my points expire each month like at other video stores?
No, they don’t expire as long as you are a Star Rewards member.
Back to top.
|
Can other people in my family collect or use points?
Yes, you can add up to 4 additional Star Rewards cards to family members provided they live in the same household. These signers have full rental and redemption privileges.
Back to top.
|
What if I lose my card, or it gets stolen?
Notify the staff immediately. We will issue you a new card at no cost. The old card will no longer be valid.
Back to top.
|
|
| Pay Per Day: |
Do you still have No Late Fees?
Our customers told us they want selection. We want to have the most popular titles available to the majority of our customers at a great price. With No Late Fees, we can not determine when movies will be returned. By applying a Pay Per Day rental strategy to our top New Releases, customers are encouraged to return the movies, so that other customers can enjoy them.
Back to top.
|
What movies are PAY PER DAY movies?
The Top Movie rentals as they are in the greatest demand. Everyone wants to see these movies as soon as they hit the shelves.
Back to top.
|
What if I still want No Late Fees?
The rest of our new release movies and the entire 7-day movie section are still included in our No Late Fees program. The Top New Releases will only be in our Pay Per Day program for a few weeks since they change on a weekly basis. Customers now have choice. They can continue to rent movies that are part of the No Late Fee program or they can get their hands on a hot new release since the Pay Per Day program gets movies back on the shelves.
Back to top.
|
How does PAY PER DAY work?
We’re charging $1.00/extra day to a max of 4 days only. The most a customer will have to pay if the movie is brought back within 30 days is only $4.00 per movie in extended viewing charges.
Back to top.
|
If I return this movie 2 weeks from now, how much will I have to pay?
Customers will only pay $4.00 in extended viewing charges in addition to the original rental fee.
Back to top.
|
So what happens if I go over 30 days?
The customer now owns the movie and will be charged a $20.00 replacement fee on top of their additional extended viewing charges.
Back to top.
|
|
| No Late Fees on Movies: |
What do you mean by “No Late Fees”?
You will not be charged extended viewing or late fees for keeping movie rentals for a day or two beyond the due date shown on the receipt.
Back to top.
|
So I can keep movie rentals for as long as I want?
No. We ask that you still return them by their due date so others can enjoy them. Movies are still due back by the date on your receipt.
Back to top.
|
What do you mean by “No Restocking Fees”?
Unlike most other movie rental stores, Rogers will not charge you a processing or administration fee if your movie rental is returned to us in re-saleable condition after the due date.
Back to top.
|
Could you run out of available movies if customers keep their rentals?
We’ll continue to monitor our movie selections to maintain current levels of availability. We hope that everyone will return their movie rentals by the due date, even without having to pay any “late fees.”
Back to top.
|
Is there a limit on the number of movies I can rent?
To help ensure that others can enjoy the movie rentals they are looking for, we are limiting the number of New Release movie rentals to five (5) at any one time.
Back to top.
|
When will you start charging me for movie rentals not returned and how will you calculate that amount?
If a rental has not been returned by the 8th day following its due date, your Rogers Video account will be updated to change the amount of the rental to the amount of the movie’s purchase price (either the retail price for New Releases or, if available, the Previously Viewed selling price). This purchase price will be shown on your membership account as an actual sale if the movie rental has still not been returned within 30 days after the original due date.
Back to top.
|
How do I pay for a movie rental that has been converted to a sale?
Charges will be billed to your Rogers Membership account, not your credit card. How you choose to pay those charges is up to you
Back to top.
|
Why are Video Games not included?
Due to the cost and duration of play for games rentals, and the fact that we usually only stock a few copies of each game, they cannot be included in this program. We’ll continue to offer alternative promotions on games to ensure the best gaming experience for our customers.
Back to top.
|
Why is High Def better than standard DVDs?
High Definition movie images are more crisp, rich and realistic than those delivered on standard DVDs due to the ability of the High Def discs to hold more data. High Def can deliver six times the resolution of a standard DVD (up to 1080p).
Back to top.
|
What is Blu-ray?
Blu-ray is the name of a next-generation high definition disc format. The format was
developed to enable recording, rewriting, and playback of high definition (HD), as well as storing large amounts of data.
Back to top.
|
What is HD DVD?
HD DVD stands for “High Definition Versatile Disc.” This new, high capacity format, is capable of playing and storing high definition images, up to five times the amount of data and detail than a standard DVD.
Back to top.
|
What's the difference between HD DVD and Blu-ray?
Both formats are high definition and can deliver six times the resolution of a standard DVD (1080p). The main difference is in storage capacity: HD DVD has a capacity of 30GB and Blu-ray 50GB. Certain movie studios, electronics manufacturers and
gaming manufacturers support different formats (or both).
Back to top.
|
Why does Rogers Video carry both formats?
Rogers Video has committed to providing our customers with the broadest selection of
high definition content, regardless of format.
Back to top.
|
Why are only certain titles available on one format or the other?
Movie studios have decided to support either HD DVD, Blu-ray but in only some cases both.
Back to top.
|
Can I play HD DVD or Blu-ray movies in a regular DVD player?
No, you need either an HD DVD or Blu-ray player.
Back to top.
|
What equipment do I need for the best HD DVD/Blu-ray viewing experience?
For the best high defi nition performance, your entertainment system should include:
- Blu-ray and/or HD DVD Player
- HD Television with 720p, 1080i or 1080p required
- Surround sound speaker system – with a Dolby 5.1 or 7.1 channel
Back to top.
|
Do game systems support High Definition?
Yes. Microsoft Xbox 360 supports HD DVD with an optional external drive. PLAYSTATION 3 has an internal Blu-ray drive.
Back to top.
|
Can I watch my standard DVDs on a Blu-ray/HD DVD player?
Yes, HD and Blu-ray Disc players are backwards compatible and will play standard DVDs.
Back to top.
|
|
| My Account: |
What's my password?
To confirm your password, please see our Forgot My Password page. Your password will be auto-emailed to you.
Back to top.
|
How do I change my email address and/or password?
To change your email address and/or password, go to the My Account page, enter your current email address and password and select Update My Account from the list of Options. This will take you to your account information page where you can change your email address, password, or any of your other information.
Back to top.
|
Why can't I login to my account?
First, check to see that you are using your correct password for your account. You can have it auto-emailed to you by going to the Forgot My Password page. Note that your password is case-sensitive.
If this does not work, please verify your email address:
1) Are you entering your full email address? (e.g. harrypotter@rogers.com)
2) Is this the same email address that you registered with?
If you cannot login after verifying both your email address and password, please contact us.
Back to top.
|
|
| Newsletter and Coupons: |
Where's my newsletter?
Our newsletters are sent every two weeks via email. If you have recently subscribed to our newsletter, you can expect your first issue to arrive within 3 weeks.
If you are already subscribed, but your newsletters have not been arriving, please check that:
1) your Rogers Video online account is updated with your current email address
2) your newsletters aren't being filtered out as junk mail
Or email us and we'll look into it for you.
Back to top.
|
Where's my coupon for registering?
By registering for our email newsletter, Video Zine, each edition of the newsletter you receive will include a coupon code that you can use to generate a printable online coupon. You will receive a new coupon code with each edition.
Back to top.
|
What's a coupon code?
A coupon code is found in each edition of our email newsletter, Video File, and allows you to generate a coupon from our website. It is usually 4 digits long. The coupon code is NOT your Rogers membership card number. Please note the expiry dates of our coupon codes, which are also listed in our newsletter.
Not subscribed to our newsletter? Click here to subscribe today!
Back to top.
|
How do I get my coupon?
1. Go to our My Account page.
2. Enter your email address and password. If you cannot remember your password, click here to have it emailed to you.
3. Click Login.
4. Now enter a valid coupon code from the newsletter and click Generate Coupon.
Back to top.
|
Help! I can't get my coupon?
First, can you login to your account? If not, please click here for assistance in logging into your account.
If you can login, but get this error message:
"Your profile does not contain a Rogers Membership Card Number. Please update your profile to receive this coupon."
Then you need to update your account with your Rogers Membership Card number. Click here for details on how to find your membership number and enter it into your online account.
If you receive an error that the coupon code is invalid, please check that you entered the correct coupon code and it has not already expired. The expiry date for a coupon code is found in our VideoZine newsletter.
Back to top.
|
I can't print my coupon!
Our coupons are optimized for Internet Explorer browsers with the cookie and Java settings enabled. Also, please check the "caching" settings on your web browser. Select the option of "every visit to this page" or something similar, so that you are not having a record of this image stored on your coupon.
Alternatively, you can do an "image capture" of your personalized coupon. To do this, generate your coupon. When the coupon image is on your screen, select the Alt and Print Screen buttons on your keyboard simultaneously. This will copy an image of your screen. You can then paste that image into a word processing document, such as Microsoft Word. You may need to increase the size of the image, but as long as the coupon code number, your name and membership number are legible, the stores will redeem your coupon.
Back to top.
|
Why do I have to login to get my coupon?
We ask you to login to your online account first in order to provide you with a personalized coupon. Due to security and fraud reasons, this important change will allow us to be able to continue to provide our newsletter subscribers this exclusive benefit.
Back to top.
|
How do I find my Rogers Plus or Video Membership Card number?
To generate our printable coupons, you must have a current Rogers Membership Card number in your online account. Your Rogers Membership Card number is a 10-digit number, which begins with a 2 or 3, and is located on the back of your Rogers Plus or Video Membership Card. If you do not have your rental card, please call your local store to confirm your membership number (you can use our store locator for the phone number). Or email us with your phone number and postal code and we can look this up for you.
Once you have your membership number, you can update your online account with your membership number:
1. Go to the My Account page.
2. Enter your email address and password. Select Update My Account from the list of Options and click Login.
3. Now enter your membership number.
4. Click Update and you should receive a confirmation message that you have updated your account.
Back to top.
|
How do I make sure my computer's set up correctly for the coupons?
Your computer must be set to allow "cookies" to be able to generate our coupons. To test your computer, please follow this link and hit the "submit query" button twice to report if your computer had cookies enabled. If your computer does not have cookies enabled, please follow the instructions below to re-set your computer.
For Internet Explorer 5.0
· On the Tools menu in Internet Explorer, click Internet Options. Click the Security tab.
· Click the zone that you want to set the security level for. Move the slider up down for a lower level of security.
· To specify custom security settings for the selected zone, click the Customize Level button. To set the options for a particular security level back to their original settings, click the Default Level button.
For Internet Explorer 6.0
· In Internet Explorer, on the Tools menu, click Internet Options. Click the Privacy tab, and then click Edit.
· In Address of Web site, type the complete address of the Web site for which you want to specify custom settings. For example, http://www.rogersvideo.ca/
· To specify that you want Internet Explorer to always allow cookies from the specified Web site to be saved on your computer, click Allow.
Back to top.
|
What's a computer cookie?
Some Web sites store information in a small text file, called a "cookie," on your hard disk. To receive the Rogers Video personalized printable coupons, you must enable cookies on your computer.
Cookies contain information about you and your preferences. For example, if you inquire about a flight schedule at an airline's Web site, the site might create a cookie that contains your itinerary. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.
Only the information that you provide, or the choices you make while visiting a Web site, can be stored in a cookie. For example, the site cannot determine your email name unless you choose to type it. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
Internet Explorer is set up to allow the creation of cookies; however, you can specify that you be prompted before a site puts a cookie on your hard disk, so you can choose to allow or disallow the cookie; or you can prevent Internet Explorer from accepting any cookies.
You can specify different settings for different security zones. For example, you might want to allow Web sites to create cookies if they are in your Trusted sites or Local intranet zone, prompt you before creating cookies if they are in your Internet zone, and never allow cookies if they are in your Restricted sites zone.
Back to top.
|
I'm an Internet Explorer 6.0 User and I still can't get my coupon!
Because IE 6.0 does not come with Java SDK pre-installed, you may need to install Java to access our coupons. Please follow this link to download a free version of Java.
Back to top.
|
|
Rogers Cable VIP Program:
|
| Having problems getting your coupon?
Q: I have registered but I am not receiving the VIP emails.
A: To get your coupon from our website, go to www.rogersvideo.ca/vipnewsletter.htm. You may want to bookmark this link for future reference. Click on the "Get Your Coupon" link and you will be asked to enter the email address you registered to the program with. If you are successfully registered, your personalized coupon will appear.
If you get a message saying your email address is not currently in our newsletter database, please follow these links to register or contact us:
Contact Us:
http://www.rogersvideo.ca/customerservice/contactus.asp
If you are a Yahoo user, please click here for instructions on how to change your bulk mail settings. http://www.rogersvideo.ca/customerservice/faq_yahoo_fixes.htm
If you are a Hotmail user, please click here for instructions on how to put our newsletter on your safe list. http://www.rogersvideo.ca/customerservice/faq_hotmail_fixes.htm
Q: How do I add/save the links into my web browser favorites?
A: Open the link you wish to add/save, in the top tool bar click on "Favorites" then "Add to favorites"
Q: I have a program on my computer which restricts "pop-up" advertisements and I can't get the coupon.
A: Our coupons do open up in a new window, similar to how some advertisements open up another window on your browser. To view our coupons, you will need to change your settings to allow these new windows to open up when you are on the Rogers Video website.
Q: I am a Netscape browser user and I'm having trouble with the coupon links.
A: Older versions of Netscape may not be compatible with our coupon functionality. We suggest you upgrade to Netscape 6.0 or use Internet Explorer 5.0 or higher browser. If you have a Windows operating system, then you will have Internet Explorer pre-installed on your computer.
Q: I am having problems printing my coupon.
A: Please follow this link for help information on printing your coupons. http://www.rogersvideo.ca/customerservice/faqs.asp#cantprint
Back to top.
|
Need help?
Q: I would like to speak to someone about the VIP Program.
A: Please call the Rogers VIP customer care at 1-877-764-3778 or email at vidcare@rci.rogers.com.
Back to top.
|
|
Will my credit card number be safe?
It is safe to use your credit card on the www.rogers.com/plus website. All the information that you submit to us at the time of checkout is encrypted with industry standard SSL technology. The encryption makes the information unreadable while it travels from your computer to our server.
Back to top.
|
What happens if someone uses my card fraudulently on rogers.com/plus?
Most financial institutions or credit card providers either cover all charges resulting from unauthorized use of your credit card or limit your liability to $50 Cdn. Rogers PLus will reverse the transaction or reimburse you if your credit card transaction was made fraudulently or with a stolen credit card. Please read our Security Policy for the full details.
Back to top.
|
Why can't I see the lock when I go into a secure area?
For branding purposes, we have a system, which allows us to maintain the URL to http://rogers.com/plus. This URL does not change as you shop through the site. However, if you access the site through rogersplus.ca, you will see the URL changing to https when going through the check out. The encryption is 40bits or 128bits depending on what your browser can accommodate.
Back to top.
|
|
| Payment: |
What kind of receipt do I get when I shop on-line?
When you submit your order, we will display an Order Summary screen. You should print this page from your browser as a receipt for your transaction. We will also email you an order confirmation when we process your order and a shipping confirmation when we send your product(s). You will need the shipping confirmation to return a product to our stores.
Back to top.
|
What are my payment options?
We accept VISA, MasterCard and American Express. All prices are in Canadian dollars
Back to top.
|
|
| Shipping: |
I ordered several products at once. Will I get them together?
In order to speed up the delivery of your products, we may send your products in separate shipments. This would only be the case if the availability is different for a particular item you ordered. If this was to happen, there will not be any additional shipping cost. You will only be charged the shipping rate quoted when you checked out.
Back to top.
|
What are the shipping costs?
Shipping cost will vary depending on the shipping option and the number of product you've selected. In most of Canada, ground service costs $2.99 for the first item and 99 cents per additional product. Air service within Canada cost $14.99 for the first item and $1.50 per additional product.
Back to top.
|
Why is there an extra fee for North West Territories and Nunavut?
The shipping cost to remote northern location is significantly higher. It may also take a little bit longer to get there. Check with Canada Post for further detail information.
Back to top.
|
Can I pay for the item and ask you to ship it to someone else?
Yes, you can order a product and have it shipped to another address. Just follow the checkout steps. For your protection, we verify that the billing address you submit matches the address on record with your credit card company. We reserve the right to cancel orders that fail our screening process.
Back to top.
|
Can I ship to a PO box address?
Orders being sent to PO boxes and rural route address must include a physical street address, highway number and/or 911 number.
Back to top.
|
How are taxes calculated on rogers.com/plus?
In compliance to provincial legislation, taxes are charged based on the province where the item is consumed. Example: If you live in Alberta (where there is no sales tax) and you order something from our site, but want to ship to someone in Ontario, you will be charged Ontario sales tax because the product is being used in Ontario.
Back to top.
|
|
| Purchases & Returns: |
How do I redeem an on-line coupon or on-line gift certificate?
If you've received an on-line coupon or on-line gift certificate from one of our coupon booklets or external promotions, please follow these steps to redeem your discount:
Shop the site and select your purchases.
At the check out page, below the shipping options, you'll see a field called "Promotional Code".
Enter your coupon code or gift certificate code in this field.
Your discount will appear in your order details.
If you're having problems redeeming an on-line coupon or on-line gift certificate, please contact us via email.
Back to top.
|
How do I exchange or return a product?
Your satisfaction is guaranteed!
To exchange or return a product, you can bring it back to any of our stores.
If you decide to bring it back to our stores, please ensure that you bring back the product along with the packing slip and you shipping confirmation. You will be asked to present the credit card that you used for the online purchase, and the amount will be refunded directly on your credit card.
Back to top.
|
Can I purchase on-line and pick up my order at my local Rogers Plus or Video Store?
No. We hope to make this option available to you in the near future, but currently all www.rogers.com/plus orders are shipped directly to the address you choose when you check out.
Back to top.
|
How do I check the status of my order online?
Here's how to check the status of your online order:
Go to the My Account page.
Enter your email address and password. Select "Check My Orders" from the list of Options and click "Login". This will take you to your Orders History page which will show the status of your order.
Back to top.
|
How do I cancel all or part of my order?
Go to Order History, sign-in. If your order shows as "In process" you can cancel your order on our site. Alternatively, you can send us an e-mail. Please note we can't cancel the order if it has already been shipped. If you receive an order you wanted to cancel, take advantage of our Returns Policy.
Back to top.
|
|
| Privacy: |
What does Rogers Plus consider personal information?
Personal information may include such information as your name, email address, mailing address, financial information, birth dates and information collected electronically via cookies.
Back to top.
|
What if I don't want to give you any information over the Internet?
You can still use the www.rogers.com/plus website to view all the information about our stores, check the latest previews and see what's going on in our stores.
You can then shop in any of our stores (click here for the store locator).
Back to top.
|
Does Rogers Plus ask for personal information?
Possibly. Rogers Plus will ask for your name, address, email address (mandatory), and other personal information when you register with the site. You will also be asked for personal information when you make a purchase from the site, or enter into contests or promotions sponsored by us or sponsored by our partners.
Back to top.
|
How does Rogers Plus use information it gathers about me?
Rogers Plus collects and uses your name, email address and other personal information, for example, to provide you with a product or service that you requested. This information also enables Rogers Video to develop and customize products or services to better meet your needs and preferences and to offer you products and services from Rogers Cable Communications Inc., any of its affiliated companies within the Rogers group of companies, and other sources that may be of interest to you.
Back to top.
|
Does Rogers Plus share my personal information? If so, with whom?
Rogers Plus will not release your personal information with these exceptions:
-When you give us permission to do so;
-When we believe in good faith that the law requires it;
-To protect the rights or property of Rogers Video or its affiliates;
-Under limited circumstances specifically described to you when we collect the information, such as in a Terms of Service or Use Agreement, or in the rules of sweepstakes or other promotions;
-To affiliated companies within the Rogers group of companies.
Back to top.
|
When else might Rogers Plus use my personal information?
Subject to confidentiality agreements, Rogers Plus may match aggregated, statistical user information to parameters established by third parties, without releasing user information. This aggregated information does not contain any personally identifiable information. For example, we may disclose aggregated user statistics in order to describe our Site or services to trading partners, advertisers, other third parties and for other lawful purposes.
Back to top.
|
Will my information be used by Rogers Plus for direct mailings?
Rogers Plus or Rogers affiliated companies may send you information about our products or services that may be of interest to you. If you do not want to receive direct mailings, all you have to do is say so when you give us your personal information. If you have given permission and change your mind, you can ask to be taken out of future direct mailings.
Back to top.
|
How does Rogers Plus protect the privacy of children?
The privacy of children is important to us. Your children should always ask you for permission before sending personal information to Rogers Cable Communications Inc., or to anyone else. Any personal information we gather from children under the age of 16 would be used solely for demographic purposes. We will not knowingly send direct mailings, including email or other correspondence to anyone who indicates that they are younger than 16 years.
Back to top.
|
Does Rogers Plus use cookies?
Yes, Rogers Plus uses cookies in these ways:
We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to sign in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is set when you register for a service.
We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit.
We use cookies to determine the browser the visitor uses so the Site can be designed to work properly with the most common versions of different browsers.
Advertisers that place ads with Rogers Plus may use cookies.
Back to top.
|
Does Rogers Plus use the Internet provider addresses?
Rogers Plus collects IP addresses for the purposes of system administration and to create aggregate statistical reports for advertisers.
Back to top.
|
What else should I know about my privacy?
Generally speaking, whenever you disclose personal information online, that information may be intercepted, collected and used. That goes for information disclosed on message boards, in chat areas - or even in e-mail. If you post personal information online, that information may be intercepted and may be accessible to the public and may expose you to unsolicited messages. Rogers is not responsible if that information is intercepted. As a result, you transmit information to anyone at your own risk.
Rogers Cable Communications Inc.'s partners, co-branded sites and third party Internet sites and services accessible through our Site, or third parties collecting information for their own contests or promotions may have their own privacy and data collection practices. Rogers Video is not responsible for and bears no liability for these policies or actions.
You alone are responsible for keeping passwords and information safe. Be careful and responsible whenever you're online.
If you have questions that we did not answer in this section or if you encounter specific ordering problems, please contact our customer service by sending us an e-mail.
Back to top.
|
|
|
